Refund policy
30-Day Money-Back Guarantee
We want you to feel fresh — not stuck with something that isn't working for you. If you're not satisfied with your Mynta order, you may request a refund within 30 days of delivery.
What qualifies
- Opened or partially used pouches: covered. Chlorophyllin needs time to build up, so we expect you to actually try it.
- Unopened pouches: covered, in original condition.
- Bundles (2 or 3 pouches): covered as a whole order. Partial-bundle refunds are not available.
How to request a refund
Email support@try-mynta.com with your order number and a brief note about what didn't work. You do not need to ship anything back unless we specifically ask you to. We review every request personally and reply within 1–2 business days.
When you'll get your money
Approved refunds are issued to your original payment method within 5–10 business days. Timing after that depends on your bank or card issuer. Shipping charges, if any were paid, are not refunded.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund — your choice, no return required.
Lost or missing packages
If tracking shows delivered but you never received your order, contact us within 14 days of the delivery date and we'll investigate with the carrier and make it right.
Subscription orders
The 30-day guarantee applies to your first subscription order. Recurring orders can be skipped or cancelled at any time before they are processed. Once a recurring order has shipped it is not refundable, but you can cancel to prevent future charges.
Exchanges
Prefer the other flavor? Email us and we'll ship the swap at no extra cost, one time per order.
Contact
Mynta — operated by ML2122 Studio LLC dba Mynta
30 N Gould St, Sheridan, WY 82801, United States
Email: support@try-mynta.com
Phone: +1 862 276 3773
